Shipping & Returns

Orders over $150 ship free. For smaller orders, shipping is calculated at checkout based on your address, so you always see the full cost before you pay.

Every order is tracked. As soon as your bag leaves our studio you'll receive an email with a tracking link, so you can follow it all the way to your door.

We ship internationally. Available delivery options, rates and estimated delivery times for your country are shown at checkout.

Some countries charge import duties or taxes when a parcel arrives. These depend on local rules, so check with your local customs office if you're unsure.

Orders can be changed or cancelled within two hours of placing them — just contact us with your order number. After that, your order enters our packing queue, but you can still return it free of charge once it arrives.

Returns are free within 30 days of delivery. Items need to be unused and in their original condition.

Once your return arrives and has been checked, we refund the original payment method.

Want a different colour or style? The quickest way is to return the original item and place a new order — your new bag ships straight away instead of waiting for the return to arrive.

If your order arrives damaged or something isn't right, contact us with your order number and a photo of the issue, and we'll put it right.

The most sustainable bag is the one you keep. Every seam can be re-sewn and every zip can be replaced — and we'll do it for as long as you own your bag.

Get in touch with a photo and a short description, and we'll arrange the repair.